Policies and FAQ
Q: How much is shipping?
A: Shipping is calculated at checkout
Q: I don’t have PayPal, Google Pay, etc can I EMT?
A: Payment options are at checkout, if EMT is selected its auto deposit.
Q: I sent you an email, Facebook message and IG message can you reply?
A: Facebook and IG messages are not monitored. Emails are the only way for communication. Responses will be sent 48-72 hours firstname.lastname@example.org, please be sure to include your order number .
Q: Where is my item, has it been shipped?
A: Once the shipping company picks up your orders, I have no control as to what happens and the timeline of your shipment. I have the same access to information with a tracking number as you do, there isn’t any more I can do.
Q: I want a refund/store credit.
A: ALL items are made to order, there are no refunds or store credits. Even though I have pre-set designs I still make every item when the orders come in. If you ordered a completely custom item this is even more of a NO, unless you receive the item damaged.
If you received a damaged item please contact me within 24 hours of receiving with an image to email@example.com to discuss.
Q: Can you do a custom order with specific design requests?
A: Currently custom orders are CLOSED for the near future.
Q: Can you send me a mock-up before I purchase, I want to make sure I like it?
A: No, mock-ups are sent after payment is received. You’ll get three mock ups sent with different fonts and layouts. I haven’t been charging for additional modifications, but will be something that will start in the near future.
Q: Why can’t I see what it will look like before I pay?
A: Simple, I spend a lot of time creating and sending mock ups. In the past when I did this, I had my mock-ups sent to other vendors to have that item made, which means I worked for free. My time is valuable.
Q: I love your stuff, would you be interested in a Collaboration, I think my followers would love your stuff too?
A: I have been getting lots of these, and while I’m flattered. If you are not following my page how can you love my stuff? Please do not message any business asking for free items, especially if you don't follow their account.