Policies and FAQ


COMMONLY ASKED QUESTIONS

Q: How much is shipping?

A: Shipping is calculated at checkout

Q: I don’t have PayPal, Google Pay, etc can I EMT?

A: Payment options are at checkout, if EMT is selected its auto deposit.

Q: I ordered a glitter tumbler last week is it ready?

A: Turnaround time for glitter is anywhere from two-sixteen weeks, not including shipping. 

Q: I sent you an email, Facebook message and IG message can you reply?

A: Please allow 24-72 hours for a response, please do not message all social media channels .

Emails are the best way for communication and can be sent to meidesigns@outlook.com, please be sure to include your order number .

 Q: I ordered yesterday, will my order be ready tomorrow?

A: While I wish I could get orders done that fast, its not likely. Turnaround times are listed for each product.   If you wish to have your item completed before set turnaround time, there is a RUSH FEE option at checkout

Custom orders take much longer than my pre-set designs. 

Q: Where is my item, has it been shipped?

A: Once the shipping company picks up your orders, I have no control as to what happens and the timeline of your shipment.  I have the same access to information with a tracking number as you do, there isn’t any more I can do.

Q: If I buy two items can I get a discount?

A: The answer is no, if you signed up for the newsletter there is a coupon sent out that can be used once. Discounts are offered on large bulk orders. 

Q: Can you do a custom order with specific design requests?

A: Yes. Each category listed on the website has a CUSTOM option from the drop down menu. Leave comments at checkout with what you’d like. If you have photos they can be emailed to meidesigns@outlook.com.

 Q: Can you send me a mock-up before I purchase, I want to make sure I like it?

A: No, mock-ups are sent after payment is received.  You’ll get three mock ups sent with different fonts and layouts. I haven’t been charging for additional modifications, but will be something that will start in the near future.

Q: Why can’t I see what it will look like before I pay?

A: Simple, I spend a lot of time creating and sending mock ups. In the past when I did this, I had my mock-ups sent to other vendors to have that item made, which means I worked for free. My time is valueable.

Q: I want a refund/store credit, the shirt doesn’t fit me well.

A: Since the shirts are made to order, there are no refunds or store credits.  The sizing charge is listed on the main page of the apparel section.  There are also stock photos as to how the shirts fit.

Q: I am looking for a custom birthday shirt.

A: I no longer create custom shirts, the only shirts I sell are with designs I’ve done.

Q: I love your stuff, would you be interested in a Collaboration, I think my followers would love your stuff too?

A: I have been getting lots of these, and while I’m flattered. If you are not following my page how can you love my stuff?  Please do not message any business asking for free items, especially if you don't follow their account.